Getting Help

How to contact Gootaku support, what details to include in a bug report or billing question, and where to find answers fast in the help center.

Feedback button

Every page has a feedback bubble in the bottom-right corner. It's the fastest way to reach us for a bug, a confusing moment, or a suggestion -- messages go straight to the team.

What to include

The more specific, the faster we can help:

Which maker (Comic, Manga, GIF, Video, Wobble, Character) and, if

relevant, which browser (Chrome, Safari, Firefox...) and device (desktop or phone).

Roughly when it happened -- even an approximate time helps us find the

exact event in our logs.

What you expected vs. what actually happened.
If it's about a specific project, the project title or, if you can grab

it, the URL of the project page.

Email

[email protected] reaches the same team, for anything better suited to email than a quick in-app message (account issues, business inquiries, press).

Response time

We read every message. There's no guaranteed SLA, but bug reports with clear repro details (see above) get looked at fastest.